Privacy Policy
Effective Date: [insert effective date] | Last Updated: [insert last updated date]
1. Introduction
FrontDesk360 AI ("FrontDesk360 AI," "we," "our," or "us") operates the website FrontDesk360.io and provides AI-powered front-desk services to service businesses. This Privacy Policy explains how we collect, use, store, share, and protect information about visitors to our website and customers who use our services. By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
a. Information You Provide Directly
When you fill out a contact form, request a demo, or submit an inquiry on FrontDesk360.io, we collect information including but not limited to: full name, business name, phone number, email address, website URL, industry, number of locations, current phone provider, current answering service and pricing, estimated monthly inbound call minutes, scheduling or dispatch software in use, number of front-desk employees, service feature interests, and any other information you choose to provide in open-text fields.
b. Call Recordings and Transcripts
When callers interact with our AI phone agent -- including during live demonstrations -- calls may be recorded and transcribed for quality assurance, system improvement, configuration purposes, and compliance. By calling our demonstration number or using our services, callers acknowledge they may be interacting with an AI phone agent and that the call may be recorded.
c. Website Chat Logs
If you interact with our AI-powered website chatbot, your chat conversation may be logged and stored. These logs may include questions you ask, information you provide, and appointments you request through the chat interface.
d. Automatically Collected Data
When you visit FrontDesk360.io, we may automatically collect certain technical data, including IP address, browser type and version, operating system, pages visited, time and date of visit, referring URL, and session duration. This data is collected through cookies, web beacons, and similar tracking technologies.
e. Customer Configuration Data
For clients who subscribe to our services, we may collect business workflow details, call scripts, service descriptions, scheduling rules, approved answers, staff transfer numbers, and other configuration data required to set up and operate your AI phone agent.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and demo requests
- To configure, test, and deliver AI phone agent and chatbot services
- To process and manage your subscription or service agreement
- To improve the accuracy and performance of our AI systems
- To communicate with you about your account, updates, or service changes
- To comply with legal obligations
- To protect the security and integrity of our systems
- To analyze website usage and improve our content and user experience
We do not sell your personal information to third parties.
4. Third-Party Sharing and Disclosure
We may share your information with trusted third parties under the following circumstances:
- Service Providers: We work with third-party vendors who assist us in operating our website, processing payments, sending communications, hosting data, and delivering our AI services. These vendors are contractually required to protect your information and use it only for the purposes we authorize.
- Software Integration Partners: When you authorize us to connect your AI phone agent to scheduling, CRM, dispatch, or field-service software, data may be exchanged between FrontDesk360 AI and those platforms as required to perform the service.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change as required by applicable law.
5. Cookies and Tracking Technologies
FrontDesk360.io uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small data files stored on your device. You may control cookie settings through your browser preferences. Disabling cookies may limit certain site functionality. We may use first-party cookies for session management and preferences, and third-party cookies from analytics and advertising platforms. Please refer to the privacy policies of those platforms for more information about their data practices.
6. Data Storage and Security
We store your information on secure servers and apply reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to certain exceptions
- Object to or restrict certain types of processing
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided in the Contact section of this policy. We will respond to verifiable requests within the timeframes required by applicable law.
8. Children's Privacy
FrontDesk360 AI is a business-to-business service intended for adults operating or managing service businesses. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit through links on FrontDesk360.io.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us at:
FrontDesk360 AI
Website: FrontDesk360.io
Email: [Privacy contact email placeholder]
Phone: [Phone number placeholder]
Mailing Address: [Address placeholder]
FrontDesk360 AI features and integrations depend on software compatibility, configuration, selected plan, and approved business workflows.