Frequently Asked Questions

In most cases, yes. Your existing business phone number can typically be forwarded or ported so the AI agent answers under your current number. The exact process depends on your current phone carrier and configuration. This is reviewed during setup consultation.

For many businesses, yes — and with meaningfully more capability. FrontDesk360 AI can answer calls, respond to approved customer questions, book appointments, handle cancellations and rescheduling, transfer important calls, and take messages. Whether it fully replaces your current answering service depends on your workflow, software, and what your business actually needs. That is assessed during consultation.

Yes. The agent can be configured to transfer calls to specific staff members, departments, or numbers based on the call type, urgency, or caller request. Transfer rules are set during configuration and can be updated as your business needs change.

Call recording availability depends on your phone system, configuration, and applicable state and local laws regarding call recording consent. Whether recording is enabled and how recordings are stored is addressed during setup. You are responsible for compliance with any applicable recording consent requirements in your jurisdiction.

Yes. When connected to compatible scheduling or field-service software, the AI agent can check availability, gather required customer details, and book appointments during the call. The scheduling functions available depend on your software platform and how the agent is configured. Specific capabilities are confirmed before setup begins.

Yes, when the connected software supports those actions. The agent can handle cancellation and rescheduling requests during the call — gathering the necessary information, locating the appointment, and completing the change according to your configured rules. As with all scheduling functions, compatibility is verified during consultation.

The AI agent can support dispatch workflows when connected to compatible dispatch or field-service software. This may include routing new jobs, adding notes, or triggering job creation. Full dispatch automation depends entirely on your software platform and configuration. This is not a guaranteed feature — it is reviewed and tested during setup.

No, and we do not claim that it does. FrontDesk360 AI works with many common scheduling, booking, CRM, dispatch, and field-service platforms — but compatibility is not universal. Your specific software is reviewed during the consultation process before setup begins. If compatibility is limited or unavailable, we will tell you clearly.

The agent only answers questions it has been trained and approved to answer for your business. If a caller asks something outside that approved scope, the agent is configured to handle it gracefully — typically by offering to transfer the call, take a message, or direct the caller to a better resource. It will not guess or fabricate answers.

Yes — through the optional Outbound AI Calling add-on. Authorized staff can manually trigger outgoing AI calls for technician-on-the-way notices, delays, rescheduling, customer updates, and approved voicemail messages. Outbound calling is a separate paid add-on and is not included in the base inbound call plans.

No. Outbound calls are manually initiated by authorized staff members. FrontDesk360 AI does not automatically send appointment reminders or trigger calls without human initiation. Each outbound call is triggered by an authorized person in your business.

No. The GPT-powered website chatbot is a separate paid add-on. It is not included in any inbound call plan. You can add it to any plan at the applicable monthly and setup fee. See the Pricing page or the Website GPT Chatbot page for details.

Yes — with the Website Chatbot With Booking add-on tier. The booking-enabled chatbot can answer company questions, collect customer information, and schedule appointments directly inside the website chat when connected to compatible scheduling software. The basic Company Q&A Chatbot tier answers questions but does not include booking. Compatibility with your scheduling platform is reviewed before setup.

Setup time varies based on the complexity of your workflow, the number of services and appointment types, software integration requirements, and how quickly your business information is provided. Most configurations are completed within a few weeks of the kickoff consultation. A timeline estimate is provided after the initial consultation.

Yes. The AI agent is trained on your approved business information, and that information can be updated as your business changes. Adding new services, updating hours, adjusting scheduling rules, or changing transfer procedures are all handled through the ongoing adjustment process included in your plan. Major workflow changes may require additional configuration review.

No, and we do not claim that it does. FrontDesk360 AI is designed to handle a significant portion of routine front-desk call work — answering questions, booking appointments, managing cancellations and rescheduling, and transferring calls — so your team can focus on tasks that require human judgment. Whether it reduces your staffing needs depends entirely on your business volume, workflow, and how the system is configured. That is a decision for you to make, not a promise we make.