Let Your Team Trigger Customer Calls Without Stopping to Dial
Authorized staff can manually trigger outgoing AI calls for technician-on-the-way notices, delays, rescheduling, customer updates, and approved voicemail messages.
Outbound calls are manually initiated by authorized staff. They are not automatic appointment reminders.
A separate add-on from the inbound phone plan. Usage billed by outbound minutes.
Six Reasons Your Team Will Use This Every Day
Manually triggered outbound AI calls save your team the time and friction of stopping work to place routine customer calls. Here are the specific use cases the system is designed to handle.
Technician On the Way
When a tech is dispatched and heading to a customer, authorized staff trigger an AI call that notifies the customer their technician is on the way.
Delay Notifications
When a job runs long or scheduling shifts, staff trigger a delay notice so customers are informed before they start wondering where the tech is.
Appointment Changes
When an appointment needs to change on the business side, staff trigger an outbound call to notify the customer and communicate the new details.
Rescheduling Requests
When a rescheduled appointment needs to be confirmed, staff can trigger an AI call that communicates the new time and collects a verbal confirmation.
Customer Updates
Any approved operational update -- parts arriving, job status, preparation instructions -- can be delivered via a manually triggered outbound AI call.
Approved Voicemail Messages
When a customer does not answer, the AI can leave a clear, consistent, pre-approved voicemail message on behalf of your business.
How Manually Triggered Outbound Calls Work
This is not an automated reminder system. Every outbound call is initiated by an authorized team member. Here is the workflow from trigger to delivery.
01
Staff Identifies the Need
An authorized team member determines that a customer needs to be contacted -- for a delay, a dispatch notice, a reschedule, an update, or an approved message.
02
Staff Selects Customer and Message Type
The authorized user selects the customer record and the appropriate message type from the approved outbound call options configured for your business.
03
AI Places the Call
The AI places the outbound call to the customer and delivers the selected message clearly and professionally, following the approved script for that message type.
04
Result Is Logged
Whether the customer answered or the AI left a voicemail, the outcome is logged so your team has a record of the contact attempt and the message delivered.
Outbound calls are always manually initiated by authorized staff. The system does not place calls automatically, and it is not designed as an automatic appointment reminder service.
Outbound AI Calling Pricing
Outbound calling is a separate add-on from the inbound phone plan. It is priced independently and billed based on your monthly outbound minute usage.
Optional Add-On
Outbound AI Calling
Starting at $79 / month
+ outbound usage billed by minute
- Manually triggered outbound AI calls
- Technician-on-the-way notices
- Delay and appointment-change notifications
- Rescheduling communications
- Customer updates
- Approved voicemail delivery
- Configurable message types for your business
- Compatible with the FrontDesk360 AI inbound phone plan
Monthly base fee covers access and configuration. Outbound minutes are billed separately based on actual usage. Volume rates and bundled usage options may be available -- contact us to discuss your expected outbound volume.
Outbound calls are manually initiated by authorized staff. They are not automatic appointment reminders. Pricing and available features are reviewed during consultation.
Outbound Calling -- Common Questions
These are the questions we hear most often about how outbound AI calling works, who controls it, and what it can and cannot do.
Are outbound calls automatic?
No. Outbound calls are never placed automatically. Every outbound call is manually initiated by an authorized staff member. The system does not send automatic appointment reminders or trigger calls on its own.Who can trigger an outbound call?
Only authorized staff members can initiate an outbound call. The system is configured during setup to define which users have permission to trigger calls and which message types are approved for use.What types of messages can be sent?
The outbound system supports technician-on-the-way notices, delay notifications, appointment changes, rescheduling communications, customer updates, and approved voicemail messages. The available message types are configured and approved during setup for your specific business.Can the AI leave a voicemail?
Yes. If the customer does not answer, the AI can leave a clear, pre-approved voicemail message. The outcome of the call is logged regardless of whether the customer answered.How is usage billed?
The outbound calling add-on has a monthly base fee starting at $79 per month. Outbound minutes are billed separately based on actual call usage. Volume options may be available -- contact us to discuss your expected usage.Does outbound calling require the inbound phone plan?
Outbound calling is designed to work alongside the FrontDesk360 AI inbound phone plan. If you are not currently using the inbound plan, contact us to discuss your configuration options.Can the AI be used to send promotional messages?
No. The outbound calling system is designed for operational business communications -- notices, updates, and scheduling-related calls. It is not intended for promotional or marketing messaging.How quickly can outbound calling be added?
Outbound calling is configured as part of your overall FrontDesk360 AI setup or added on after your inbound system is live. Timeline depends on the message types needed and any compatibility review. Contact us to discuss your specific situation.
Ready to Let Your Team Stop Stopping to Dial?
Add outbound AI calling to your FrontDesk360 AI plan and give authorized staff a faster way to deliver technician notices, delay updates, rescheduling communications, and customer messages -- without picking up the phone themselves.
Outbound calls are always manually initiated by authorized staff. This is not an automatic reminder service.